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How do I contact Surrey Trading Standards?

How do I contact Surrey Trading Standards?

Contact us

  • Email: [email protected].
  • Telephone: 0300 123 2329.
  • SMS: 07860 053465.
  • Textphone (via Text Relay): 18001 0808 223 1133.

What complaints do trading standards deal with?

If you think a business has broken the law or acted unfairly, you can report them to Trading Standards. Trading Standards use the information you give them to investigate unfair trading and illegal business activity, like rogue traders and scams.

How do you contact trading standards?

Contacting trading standards as a businesses

Call 0207 641 2000.

How do I get in touch with trading standards UK?

You can access their range of services by calling 0808 164 6000, or using their live chat service (on their website).

Can I report a builder to trading standards?

You can’t usually report the trader to Trading Standards directly – you’ll need to contact the Citizens Advice consumer helpline and they will contact Trading Standards on your behalf.

How do I make a complaint to trading standards Scotland?

0808 164 6000
To report a consumer issue, please contact your local trading standards office.

What are the 8 basic rights of the consumers?

The eight consumer rights are: The right to satisfaction of basic needs – to have access to basic, essential goods and services such as adequate food, clothing, shelter, health care, education, public utilities, water, and sanitation.

How do you file a complaint against a company?

File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.

Who do I complain to about a company?

An ombudsman is a person who has been appointed to look into complaints about companies and organisations. Ombudsmen are independent, free and impartial – so they don’t take sides. You should try and resolve your complaint with the organisation before you complain to an ombudsman.

What to do if you are unhappy with a tradesman?

How to deal with poor workmanship

  1. Gather evidence. Take photos of the problems.
  2. Speak to your trader. Call the builder to let them know you’re unhappy with the work and how you want them to put it right.
  3. Start a formal complaint.
  4. Use an Alternative Dispute Resolution (ADR) scheme.
  5. Contact trading standards.
  6. By builders.
  7. DIY.

Can you sue a builder for poor workmanship?

Building contractors have a duty of care to their client. If your builder has made a mistake, used the incorrect material, caused significant delays to the completion of your project or carried out work that does not meet the required building regulations, you may have a professional negligence claim.

Which of the following is not a right of consumer?

The basic rights of any individual as a consumer are right to safety, right to information, right to choose, right to be heard, right to seek redressal, right to consumer education, but not the right to credit purchase.

What 3 things must goods be under the Consumer Rights Act 2015?

Under The Consumer Rights Act 2015 and The Sale of Goods Act 1979 (for purchases made before 1 October 2015) the law says that any goods you buy must be: Of satisfactory quality; Fit for any particular purpose made known to the seller; and. As described.

What are the most common complaints?

10 common customer complaints

  • Product is out of stock.
  • Broken/defective product.
  • Product doesn’t meet expectations.
  • Preferred payment not accepted.
  • Long hold times.
  • Disinterested customer service.
  • Having to restate the issue.
  • Issue not resolved on first call.

What does the consumer ombudsman do?

We’re approved to review complaints across a range of sectors including energy and communications. We can also handle matters regarding non-regulated sectors such as parking on private land appeals (POPLA). We’re not a watchdog or a regulator so we’re not here to punish anyone.

How do you make a complaint?

Tips for writing a formal complaint
Date the letter of complaint. Provide your name and address. Give a clear account of what happened and what went wrong. Include all the relevant facts such as dates and names but try to keep the letter concise.

What does the ombudsman do?

How do I complain about poor workmanship?

Who can I report a tradesman to?

It’s really important that you report the trader to Trading Standards if they’ve done anything that’s dangerous or unsafe. You can’t usually report the trader to Trading Standards directly – you’ll need to contact the Citizens Advice consumer helpline and they will contact Trading Standards on your behalf.

Who Cannot file a complaint under the Consumer Protection Act?

Who cannot file the complaint under the consumer Protection Act: (a) Any consumer Protection Council (b) The Central Government or any State Government (c) One or more consumers, on behalf of numerous consumers having the same interest (d) A legal heir or representative of a deceased consumer.

What are my rights for faulty goods?

If the fault arises within six months of the purchase, and it’s not because of fair wear and tear, accidental damage or misuse, then the retailer must repair or replace the faulty goods. If the retailer objects, he must prove that the item wasn’t faulty to begin with or that it wasn’t expected to last very long.

What are the 4 types of complaints?

When customers are dissatisfied with the service you’re providing, they will be one of four kinds of complainers: aggressive, expressive, passive or constructive.

What are the 5 categories of complaints?

5 of the Most Common Types of Customer Complaints, and How to Handle Them

  • The Meek Customer.
  • The Aggressive Customer.
  • The High Roller Customer.
  • The Rip-Off Customer.
  • The Chronic Complainer Customer.

What complaints does the ombudsman deal with?

We review and resolve complaints about all sorts of things, such as: billing, customer service, installations/delays, switching providers, loss of service and sales. Find out more about the types of problems Ombudsman Services can look at.

How do you raise a complaint against a company?

10 Effective Ways to Complain About a Company Online

  1. Go to the Company Website:
  2. The Better Business Bureau.
  3. The Federal Trade Commission.
  4. Ripoff Report.
  5. [email protected].
  6. Yelp.
  7. Planetfeedback.
  8. Google Your Attorney General.