How do I customize my Zendesk help center?

Table of Contents

In Guide, on the sidebar, click the Customize design icon ( ).
Click Customize on the theme you want to edit.
Click Edit code.
In the Templates section, click the template or custom page you want to modify.
Use the code view to edit the template or page.
Click Save in the top right corner to save your changes.

How do I add images to Zendesk?

Do one of the following:

Drag and drop the image into the body of the article.
Click the Insert image button on the toolbar, then click Upload images and select your image.

What is the Zendesk help center?

The help center is designed to provide end users with a complete self-service support option. They can get information from the knowledge base or turn to the community, if available, for answers. If they can’t find an answer, they can submit a request to an agent.

How do I change the favicon in Zendesk help center?

In Admin Center, click the Account icon ( ) in the sidebar, then select Appearance > Branding. In the Favicon section, click Choose File, and then select the image you want to use. You can use .

How do I change the design on zendesk?

Changing the live theme of your help center

In Guide, click the Customize design icon ( ) in the sidebar. The Themes page opens.
On the theme that you want to make live, click the options menu ( ), then select Set as live theme.
Confirm that you want to make to this theme live for your help center.

How much can you customize zendesk?

You can create up to 10 custom pages.

How do I add my logo to Zendesk Email?

Upload the images that you want to insert into your email message to a public site such as your company website or an image hosting serviceimage hosting serviceAn image hosting service allows individuals to upload images to an Internet website. The image host will then store the image onto its server, and show the individual different types of code to allow others to view that image.https://en.wikipedia.org › wiki › Image_hosting_serviceImage hosting service – Wikipedia (if they aren’t already available). From a lead, contact, or deal card, select the Send an Email tab. Click the Image icon in the toolbar. Enter the image URL, then click Insert.

What is zendesk guide?

Zendesk Documentation Team. Guide enables you to provide end users with a complete self-service support option and empowers agents to better help customers. Using Guide you can create a help center that includes: Branded customer-facing support site. Knowledge base, for publishing self-service content.

How do I start a help center?

5 steps to create a help center from scratch

Get feedback from customers and understand what they need to know.
Identify specific topics that need to be covered.
Make sure customers can easily find help center docs.
Keep your help center content updated.
Don’t forget about branding.

What are the features of Zendesk?

Helpdesk (Zendesk Support)

Convert phone, chat, email, and social media requests into tickets.
Centralize tickets from disconnected channels into one place.
Manage and work on support tickets.
Create personal ticket views.
Support conditional and custom ticket fields.

How do I change the logo in Zendesk?

Updating the logo and favicon of your help center

In Guide, click the Customize design icon ( ) in the sidebar.
Click Customize in the theme you want to update.
In the Settings panel, click Brand.
If you want to change the logo, under Logo, click Replace to browse to and select an image.

How do I change favicon?

Adding a Favicon to your Website

Step 1 – Find an Image. Most websites use a smaller version of their logo or similar.
Step 2 – Convert the Picture to an Icon. Convert your image to an icon.
Step 3 – Including the icon in your web pages. Publish the icon into the root directory of your website.
Step 4 – Testing your Icon.

How do I change the theme in Zendesk?

To change the live theme for your help center

In Guide, click the Customize design icon ( ) in the sidebar. The Themes page opens. On the theme that you want to make live, click the options menu ( ), then select Set as live theme.

Is zendesk customizable?

You can either create and customize a page using the Zendesk Curlybars and HTML markup within Guide’s theming editor, or you can create and develop the page outside of Zendesk and then import it as part of a theme into the help center. You can create up to 10 custom pages.

How do I make an avatar for my email?

Add a profile picture to your email

Open Gmail.
At the top right, click your profile picture.
Click Manage your Google Account.
At left, click Personal info.
Under Basic info, click your profile picture.
Select a photo.
(Optional) Crop the photo.
Click Set as profile photo.

Can you add a signature in Zendesk?

To add a signature
In Zendesk Support, click your user icon in the upper-right corner and select View Profile Page. Under Signature in the left sidebar, enter the signature text and any placeholders.

What should a help center have?

Good Help Centers are well organized and carefully presented, making it easy for customers to navigate the site and find what they’re searching for. Help Centers should always be easily searchable, providing customers with an accessible version of a brand’s knowledge base that has been created with users in mind.

What are the components of help and support Centre?

5 essential components of a 2021 customer support solution

A 360° view gives agents a complete picture of all customer interactions.
A system that’s built to scale.
Customers and agents can access and share knowledge from a central location.
Widgets offer customers direct access to support and knowledge.

Why is Zendesk used?

What is Zendesk used for? Zendesk provides the complete customer service solution that is easy to use and grows with your business Learn more about Zendesk for Service. Zendesk Sales CRM enhances productivity, processes, and pipeline visibility for sales teams.

Is Zendesk a ticketing system?

Zendesk connects your support team with customers across all communication channels. Our ticketing solution enables customer support managers to view team performance at a glance (thanks to a centralized dashboard), and it provides agents with the customer details they need to navigate interactions.

How do I create a template in Zendesk?

Click Articles in the top menu bar, then select Add article.
Enter a Title for your template.
Enter the headings and content for your template in the body.
Set the Managed by and Visible to permissions.
In Publish in section select a section for the template.
Leave the Author as is.
Add KCTemplate in Label.
Click Save.

Does zendesk have a dark mode?

Answer. No, there is not a native option for dark mode in Support. However, there are third-party extensions available depending on your browser.

How do I create a favicon icon?

How to create a Favicon for Your Website

Step 1: Create Your Image. You can design a favicon image using an editor like Fireworks, Photoshop, Corel Paint, or a free, open-source alternative like GIMP.
Step 2: Convert the Image.
Step 3: Upload the Image to Your Website.
Step 4: Add Basic HTML Code.

What is a favicon image?

A favicon is a graphic image (icon) associated with a particular Web page and/or Web site. Many recent user agents (such as graphical browsers and newsreaders) display them as a visual reminder of the Web site identity in the address bar or in tabs.

Is zendesk free to use?

1. Zendesk. Zendesk’s free ticketing system trial helps your team work better together by eliminating inefficient workflows. With its shared inbox, Zendesk help desk software collects the data your team needs to help customers more efficiently.